Position Summary

Reporting to the Strategic Information System (SIS) Manager, the MIS Officer will be responsible for providing daily support to both Orphans and Vulnerable Children (OVC) and Determined, Resilient, Empowered, AIDS-free, Mentored, and Safe (DREAMS) management information systems in DHIS2 and ensure day to day maintenance and support of these systems, configure simple data collection tools and perform daily maintenance operations. S/he will collaborate with the SIS Manager and Sr. MIS Officer to support the successful transition of both systems to the dedicated local entities, namely government institutions. S/he will contribute to the development and management of the project’s M&E activities and management information systems under the ACHIEVE Rwanda project by providing related technical assistance and guidance to the OVC and DREAMS/IGIRE implementing partners. Prior to the transition, s/he will contribute to the design, enhancement, and configuration of all data and information systems activities.

Essential Duties and Responsibilities

• Support the planning and rollout of the management information systems transition activities to the government entities

• Develop detailed system functional specifications for new forms/ tools, customize the existing systems of DHIS2 by adding newly identified data-related forms and develop user documentation for developed tools.

• Provide technical assistance in the rollout and operationalization of OVC and DREAMS data and system strategy.

• Provides specialized technical advice to IGIRE prime implementers on PEPFAR MEL indicator configurations in DHIS2 by analyzing requirements and translating these into practical reports.

• Support day-to-day operational activities and tasks related to the improvement of data warehouses and modules according to the strategy and client requests

• Adhere to, develop and support standard operating procedures (SOPs) for database configuration, maintenance, user management, data access, dashboard management, and data use

• Maintain, upgrade, and enhance the existing systems; troubleshoot and provide continuing user-support and document processes to ACHIEVE, IGIRE M&E staff

• Provide technical resolutions to identified challenges/ bugs, and ensure systems' performance, functionality, and availability.

• Train IGIRE staff in different roles for utilizing integral features of the systems for program management and decision making

• Continuously analyze data collection exercise, content quality, report identify gaps and problems, and suggest solutions;

• Configure and maintain data exchange interfaces and mechanisms in DHIS2 and/ or other systems with IGIRE MEL teams;

• Work with M&E and data systems users from IGIRE partners to ensure hardware, software and security details of the systems work together to support the data structures, use and successful retrieval of all data.

• Develop and produce accurate and timely routine and special reports, perform data retrievals for staff as needed, and serve as the point person for managing custom reporting requests

• Assist IGIRE implementers to roll out the use of innovative and complimentary technologies such as GIS, mobile data collection, and techniques for visualizing data to improve MERL practice as part of Pact/ACHIEVE’s strategic priority

• Engage with other MERL/ MIS colleagues within ACHIEVE and Pact’s imPact community of practice

• All other duties as assigned

Core Competency

Observable Behavior that Demonstrates the Competency

Respect

Maintains a respectful workplace by always modeling respectful behavior, supporting diverse coworkers’ opinions and ideas, and offering and encouraging praise, and tactfully building consensus. Reports and responds to complaints of harassment, discrimination, and hostile work environment. Creates a climate of accountability and learning.

Integrity

Earns others’ trust and respect by doing the right thing and by being honest, professional, accountable, and transparent as appropriate in all interactions. Upholds commitments while treating everyone appropriately. Decisions and actions reflect core values.

Inclusion

Fosters enthusiasm and engenders mutual trust, honesty, and respect. Creates an open, cooperative, and productive environment by including diverse people and viewpoints and building interpersonal relationships. Listens actively, considers others’ concerns, and effectively adjusts own behavior as needed. Maintains productive work relationships and equity through awareness of social identities and providing a safe space for open discussion. Continually advances relevant knowledge and skills.

Job Competency

Observable Behavior that Demonstrates the Competency

Value Based:

Upholds Pact’s values in all aspects of work.

STRATEGIC:

Contributes to the development of the strategy for the program/department.

Decision-Making:

Makes limited decisions for assigned program/function, keeping supervisor informed and seeking advice as needed. Avoids faulty decisions that would have an impact on the program.

Technical:

Leads day-to-day operations of a program/function or aspect thereof, ensuring operations are consistent with donor and/or organizational requirements. Brings issues/challenges to the supervisor as they arise. Has some specific technical knowledge in his/her focus area. Understands and follows organization policies and procedures, recognizing nuances when they occur.

External Representation:

Represents the organization to representatives of donors and the NGO community, usually with guidance from the supervisor. Communication focuses primarily on program-specific issues but may broaden as appropriate. May participate in conferences/seminars.

Minimum Requirements

Education and Experience:

• Bachelor’s degree in information management, Information Technologies, Computer Science, Computer Engineering, Data Science, or related fields with at least 3 years of experience in managing complex Data Management systems.

Additional Qualifications:

• Advanced Knowledge in information technology/information management, particularly in systems analysis, design, and programming.

• Advanced data management skills in DHIS2, analysis, design, implementation, or customization, testing of new tools or forms and migration of existing data into DHIS2 bases systems.

• Proven experience to maintain, upgrade or enhance existing in-use-database systems.

• Proven experience troubleshoots, maintaining and upgrading Linux-based deployed systems.

• Strong experience in capacity development, training, coaching, and peer support of local partner staff in different positions.

• Experience will include working with international development programs and M&E systems, for at least two (2) years.

• Strong working knowledge of M&E principles, including qualitative and quantitative data collection and analysis, tracking outcome indicators, and design of program evaluations using mixed methods

• Ability to link MERL and technology skills and knowledge to leverage the power of information systems

• Demonstrated excellent relationship and problem-solving skills with partner organizations

Preferred Qualifications:

• Strong Experience with qualitative analysis software, GIS systems, and/or data visualization software (NVivo, ArcGIS, Power BI, Tableau, etc.)

• Experience developing web-based and mobile applications, web-oriented programming language (e.g., Java, Java Script), and Unix/Linux system management

• Working knowledge of database management systems SQL server or MySQL is a plus

• Experience in data mining, data analytics and data visualization.

• Experience using data analysis software such STATA, SPSS, is an added advantage.

Unique/Specialized Job Requirements

Respect

• Maintains a respectful workplace by modeling respectful behavior and speaking up when disrespectful or inappropriate behavior occurs.
• Fosters and encourages a respectful, diverse, equitable, and inclusive work environment, and articulates the importance to internal and external stakeholders.
• Offers praise when warranted and encourages praise and recognition among employees, as well as from supervisors.
• Encourages an environment where employees can express opinions and ideas and encourages and collaborates and supports in implementing them.
• Creates a climate of accountability and learning.
• Responds to and reports all complaints of harassment or discrimination, or a hostile work environment.
• Builds consensus by making one’s case tactfully, especially when dealing with difficult situations.

Integrity

• Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Respects and maintains confidentiality.
• Tells the truth and is honest in all interactions.
• Keeps promises and commitments made to others.
• Does the right thing, even when it is difficult.
• Does not yield to pressure to show bias or manipulate others.
• Avoids situations and actions considered inappropriate or that present a conflict of interest.
• Adheres to a set of core values that are represented in decisions and actions.
• Takes responsibility for own work, including problems or issues.
• Shares appropriate information openly, fairly, and honestly to maintain transparency.

Inclusion

• Builds understanding by identifying underlying attitudes and differences and responds constructively; phrases ideas in a way that avoids adverse or antagonistic reactions.
• Fosters enthusiasm and engenders mutual trust, honesty and respect.
• Understands and includes diverse people and viewpoints.
• Promotes a respectful, diverse, equitable, and inclusive work environment.
• Seeks regular input to better understand diversity, equity, and inclusion issues.
• Engages in ongoing self-reflection and continues to advance related knowledge and skills.
• Listens actively, considers people’s concerns, and helpfully and effectively adjusts own behavior.
• Demonstrates attentiveness when engaging in projects, assignments or when interacting with people from different backgrounds. 
• Maintains productive work relationships and demonstrates awareness of one’s own and others’ social identities and relevance in the workplace while considering multiple perspectives. 
• Creates a consistently equitable environment by constructing a safe space for engaging in difficult conversations.
• Builds an open and cooperative atmosphere by exhibiting a clear motivation to engage others, thereby avoiding unintentional exclusion.