Vacancy title:
JJ Night Club Manager

Jobs at:
Park Inn by Radisson

Deadline of this Job:
14th September 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 4th September 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

Feel Good
Park Inn by Radisson is continuing to expand its footprint around the world and provide stress-free experiences, good food and upbeat environments.
Can you be our guests’ superhero and a dynamite problem solver? If feel goods comes naturally to you, then here at the Park Inn by Radisson Hotel Kigali, we are looking for fun, passionate people just like you!
At the Park Inn by Radisson Kigali, we stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on

JOB DETAILS:
POSITION JJ Night Club Manager
NUMBER OF POSITION One
DEPARTMENT Food and Drinks
REPORTS TO Food and Drinks Manager
PRIMARY OBJECTIVE OF POSITION
Under the general guidance of the Food & Beverage Manager maximise guest satisfaction and food and beverage profitability by managing the JJ Night Club and its staff and execute food and beverage marketing and sales strategies. All work is carried out in line with the hotel’s guidelines and business plan, the departmental business plan, and corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
MAXIMISE GUEST SATISFACTION AND PROFITABITLITY BY MANAGING THE RESTAURANT

• Managing all activities of the restaurant
  
• Achieves JJ Night Club revenue goals by executing marketing and sales strategies as established in the business plan
  
• Assists in the implementation of sales promotions and to take action to increase sales
  
• Greets and seats guests, and ensures that they receive prompt, courteous and efficient service
  
• Seeks actively to greet guests upon arrival and departure, and to be visible during their time in the restaurant
  
• Looks for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests
  
• Ensures that JJ Night Club premises, FF&E, silver, glass, porcelain etc. is clean and in good working order
  
• Checks regularly to ensure guests receive efficient, knowledgeable and courteous service, and high-quality products
  
• Maximises guest satisfaction by communicating customer specifications to kitchen
  
• Ensures readiness and compliance in case of last minute changes to reservation
  MANAGE JJ NIGHT CLUB SERVICE STAFF
  
• Manages all JJ Night Club service staff and supervisors
  
• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
  
• Challenges employees to achieve optimum revenue and service per employee
  
• Monitors department’s overall service, interaction with other departments, and team work daily, and takes action to improve
  LAWS, REGULATIONS AND POLICIES
  
• Monitors and makes sure staff follows all applicable laws, especially in regard to food safety and sanitation, and alcohol regulations
  HUMAN RESOURCES MANAGEMENT
  
• Screens, interviews and selects potential employees
  
• Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes I Can! service
  
• Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, knowledgeable, and reliable service
  
• Identifies employees with potential for promotion and/or transfer and makes recommendation to Food and Beverage Manager
  
• Works closely with the Human Resources Manager on the following Human Resources related tasks:
  - Performance appraisals
  - Coaching
  - Counselling
  - Discipline and grievance
  - Employee relations
  EMPLOYEE RELATIONS
  
• Fosters and develops effective employee relations between kitchen production and JJ Night Club service, as well as with other departments within the hotel
  
• Keeps effective internal communications, including daily meetings with all staff to ensure optimum team work and productivity
  
• Looks for ways to motivate and challenge employees
  HEALTH AND SAFETY
  
• Ensures that all potential and real hazards are reported and reduced immediately
  
• Fully understands the hotel’s fire, emergency, and bomb procedures
  
• Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees
  
• Ensures that employees work in a safe manner that does not harm or injure self or others
  
• Stimulates and encourages a general awareness of health and safety
  
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
  
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department
  MISCELLANEOUS
  
• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
  
• If time permits, conducts outside sales calls in co-ordination with the Food and Beverage Manager and Director of Sales
  
• Works pro-actively to minimise complaints from guests
  
• Informs guests and staff of applicable liquor laws, hotel rules and limitations within policies and guidelines
  
• Ensures that prices and portions are offered in accordance with food and beverage profit objectives
  
• Provides Executive Chef and Food and Beverage Manager with accurate forecasts
  
• Follows-up with guests to determine satisfaction; measures these results and establishes strategies to improve the quality of the guest experience
  
• Monitors present and future trends, practices and systems to ensure that the JJ Night Club is competitive in the market place
  
• Checks the JJ Night Club reservations, hotel arrival list, and VIP list to ensure that own staff is aware of VIP guests, and use name when appropriate
  
• Develops menus together with Executive Chef and Food and Beverage Manager
  
• Plans and co-ordinates in-house, and up-selling activities with Food and Beverage Manager
  
• Prepares JJ Night Club business plan
  
• Attends meetings and training required by the Food and Beverage Manager
  
• Assists colleagues to perform similar or related jobs when necessary
  
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
  
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual
  
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
  
• Is well updated on, and possesses solid knowledge of the following:
  - Hotel fire, bomb and emergency procedures
  - Hotel health and safety policies and procedures
  - Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
  stations, tourist sights)
  - Hotel standards of operation and departmental procedures
  - Current licensing relating to own department
  - Accepted methods of payment by the hotel
  - Hotel and corporate marketing and promotional programmes
  - Corporate clients and clients generating high business volume
  - Union agreements
  EXPERIENCE
  
• Requires a minimum of two years related experience in hospitality industry (Mandatory)
  
• 4-year degree from an accredited university in Hospitality Management