Head of Information Technology (IT)
Our Client, Cogebanque, has been in existence for the last 23 years. It has registered tremendous strategic expansions in line with its vision and core values as an economic operator in Rwanda. The bank currently operates with over 28 branches, over 385 active Bank agents and 36 ATMs across the country. The bank inaugurated a newly completed 8 storey property in 2018, which serves as its Headquarters at the heart of Kigali’s central business district.
In line with its vision to be a financial centre of excellence and a leading provider of innovative financial services, the Bank is looking to identify results-driven, visionary, strategic thinking experienced, and highly qualified leaders with excellent credentials, proven experience, demonstrated capacity, and know-how to fill the position of Head of IT.
Reporting to the Director of Operations Services, the Head of IT is responsible for administering and managing the Bank's ICT services that comprise of infrastructure, databases, computer equipment, the Local Area Network (LAN) and the Wide Area Network (WAN) in line with the Bank’s business plan and ICT policy. The role holder also manages the Core Banking System and supervises IT staff.

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Key Responsibilities:
• Planning, implementation, management and maintenance of all the bank’s databases in line with the bank’s policy
• Provide technical support and training for all database management systems
• Plan and implement ICT projects in line with the Project Management Plan and best practices
• Manage the IT help desk in line with ICT policy
• To plan, monitor and report on the preventive maintenance, servicing and repair of ICT computer equipment for the Bank in line with the activity plan and ICT Policy.
• Plan, monitor, review and maintain the Banks ICT asset inventory and to make sure assets meet the recommended standards
• Supervise the setup and installation of new systems and confirm they comply with Bank standards
• Prepare and maintain Disaster Recovery systems in line with the DR Plan and ICT Policy
• Develop, research and periodically review of ICT hardware specifications in line with best practices and standards
• Spearhead training and orientation of all Branch IT Supervisors
• Create & Update DevOps Policies and SOPs
• Lead the IT change management
• Plan for DevOps requirements
• Provide technical guidance to staff and reviewing compliance with departmental procedures in line with the Bank’s ICT policy and departmental operating instructions.
• Carry out staff performance appraisal, arbitration and evaluation of performance needs in accordance with ICT strategy and Human Resource policy
• Plan, design and monitor implementations, upgrades and reviews of the Banks Local Area Network in line with the ICT Strategic Plan and ICT Policy.
• Plan, design and monitor implementations, upgrades and reviews of the Banks Wide Area Networks in line with the ICT Strategic Plan and ICT Policy and effect required documentation
• Plan, implement and maintain the Banks IP telephony system in line with the ICT Strategic Plan and ICT Policy
• Stabilize all modules and assist computer scientist for other modules
• Assist computer scientist of the Bank to master the software Delta through trainings organized for this purpose
• Effectively manage the Bank's software by providing or ensuring the availability and continuity of all computer operations
• Ensure optimal use of Core banking software
• Detect dysfunctions of the software after migration and seek appropriate solutions
• To be responsible on any other software that comes in connection with Delta
• Ensure the upgrade of the Core Banking system
• Support in staff recruitment
• Support the implementation of the Bank’s projects

Requirements
• Be a holder of at least a Bachelor’s degree in IT/Computer Science or a related degree and a relevant IT Certification
• Have a minimum of seven (7) years’ working experience, three (3) of which should be in a similar busy IT environment and in a management role
• Be forward-looking
• Have hands-on knowledge of core banking system and fintechs.
• Innovative and creative
• Have digital wisdom and understand the way to support front line staff in articulating digital value propositions to provide unique world class customer experience.
• Be conversant with system migration
• Have knowledge of development/Operations & Agile Project Management (Scrum Master)
• Have strong vendor negotiation skills
• Possess digital skills and advanced data management competencies

Submission Procedure
If you believe you meet the role requirements and can clearly demonstrate your abilities, please submit your application, including certified copies of relevant academic and professional certificates and testimonials, your curriculum vitae, details of your current position, current remuneration, as well as email and telephone contacts of three (3) referees who can speak of your competence, character, and integrity.
Email or hard copy applications will not be accepted. All applications must be submitted through the e-recruitment portal to be considered, and your application must be received by 20 January 2023

Apply for the position: https://apply.workable.com/deloitte-eastafrica/j/113498930B/apply/