Vacancy title:
Director of Program Impact and Quality

[ Type: FULL TIME , Industry: information technology , Category: Administration]

Jobs at:
NFT Consult

Deadline of this Job:
22 November 2022

Duty Station:
Within Rwanda , Kigali , East Africa


Summary
Date Posted: Wednesday, November 16, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Director of Program Impact and Quality
STATUS: Permanent Full Time

General Function

Under the direct supervision of the Country Director, the Director of Program Impact and Quality will have the overall responsibility for the program's quality and impact assessment functions of World Relief Rwanda. He/She will be responsible for the coaching and developing capacity of our program leaders on project management, providing a contextualized, balanced, comprehensive, and adaptable body of knowledge and toolkit to help increase the efficiency and effectiveness of World Relief Rwanda programs. The Director of PIQ, will improve the way we execute our mission through our programs, drive the integration of our programs in the Church Empowerment Zones and bring more standardization to our project design, protocols and implementation.


Duties And Responsibilities
Program Quality and Impact adherence.
• Design and implement a full program quality and impact strategy.
• Constantly seek to make WR's Mission, Vision and Values central to our program design.
• Improve the integration of the standard of all program metrics framework and system to track input, output, and outcome indicators.
• Work with the Program Managers and Home Office program resource team to review the program toolkits, protocols and design so they comply with the expected project or programs objectives/goals in accordance to our integral mission definition.
• Manage a comprehensive activity plan for the program, including resource needs analyses, following work plans and log frames outlined in the project proposal.
• Solicit review and participation from the CEZ Managers and Program Managers to ensure the practicality and usefulness of the impact and metrics system at the field level.
• Train our program and field staff on quality and impact tracking and measurement tools, processes, guidelines and checklists.
• Assist in development and implementation of baseline, mid-term, end-lines and periodic survey instruments to measure the impact (outcomes) of our program work.
• Review and approve scope of work for internal project or program evaluations - Help design (scope of work) and/or participate as a part of the evaluation team specific project or program evaluations.
• Collaboratively work with our business development team on proposal development efforts for our country office.
• Work as a team member to undertake whatever is necessary to complete a high-quality monitoring, evaluation and learning framework, system, and processes.
• Update, design, test, disseminate and translate quality and impact measurement and validation tools as needed to validate data collection processes.
• Work with the Impact Systems Manager to ensure accuracy and consistency of data filled on reporting tools.
• In collaboration with the Director of Church Empowerment and entire Leadership Team review data on a quarterly basis coming from the field offices to assess data quality and indication of progress towards program goals.

Operations Management and Program Strategy
• Liaise with international donors and actively represent WR Rwanda at relevant national and local meetings with government officials, contractors, other NGOs, etc., reporting back as applicable to the country director and concerned staff.
• Work closely with departments and units in program Support (finance, logistics, procurement, HR, etc.) to ensure proper coordination exists for efficient program implementation.
• Ensure that qualified staff and appropriate policies, procedures and systems are in place to properly manage WR Rwanda programs/projects.
• Coordinate and assist in preparing and distributing all requisite reports for all programs. Ensure timely reporting of program activities to donors and Home Office staff.
• Regularly review and ensure that the most efficient Country Office program management structure is established and functional in order to ensure program quality and the cost-efficient achievement of project objectives.
• Assist and participate in the recruitment and orientation of new senior program staff.
• Seek strategic partnerships necessary to promote WR Rwanda country strategy and Integral Mission programming principles.

Staff Management
• Manage reports; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly
• Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff
• Manage the performance of all reports through:
o Effective use of the performance management system including establishment of measureable objectives, periodic reviews and fair and unbiased evaluations;
o Coaching, mentoring and other developmental opportunities;
o Recognition and Documentation of performance, with appropriate performance improvements plans
Reporting
• Prepare and submit required quarterly and annual reports for internal and external stakeholders.
• Assist the program staff to meet all reporting requirements with operational reporting formats/tools that feed into our systems.
• Review and edit reports received from the field to ensure conformity with operations formats and all required data are available and consistent.
• Provide feedback to program staff on reporting and recommend to Country Director corrective actions steps.
• Aggregate all program metrics to provide summary quarterly reports to the Country Director.
Risk Management
• Assist the Executive Leadership Team in the review and identification of internal program control gaps.
• Provide recommendation to Country Director in the mitigation of key program quality risks.

Other Duties.
• Will perform other duties as requested by the Country Director
Required Minimum Qualifications
• University Education in relevant field is required (Social Sciences, Statistics, Applied Sciences, or similar), Master's Degree preferred.
• Five years of experience in the Program Management and Impact or Information Systems area within a relief and development field.
• Demonstrable knowledge and experience in MEAL related technologies: ODK, ONA, Power BI, data analysis in R, Spreadsheets and willingness to learn new ones.
• Outstanding English writing skills and strong analytical, capacity assessment, and planning skills.
• Competency in survey and statistical analysis.
• Strong proficiency in use of Microsoft Office products including Microsoft Word, Access and Excel.
• Understanding/Experience with using MEAL tools and methodologies such as the logical framework, definition/measurement of outcomes, rapid assessment techniques, etc.
• Experience, managing or coordination of evaluation teams and exercises.
• Experience working and communicating in cross-cultural contexts

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations.
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds/4.54-6.81kg
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
• The employee frequently is required to sit, reach with hands and arms, talk and hear

Work Environment
• General office setting
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in Zoom or teams meetings are required.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

Personal Characteristics.
The Director of Program Impact and Quality should demonstrate competence in some or all of the following:
• Behave Ethically: Understand ethical behavior and practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Confidentiality: Ability to maintain confidentiality.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve quality and operations of the organization and to create new opportunities.
• Focus on donor needs: Anticipate, understand, and respond to the needs of internal and external donors to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Ensuring value for money through our program/project monitoring.
• Ability to work under hardship environment and with minimum supervision.

Languages
• Must be fluent in Kinyarwanda, English, and French is desired
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Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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