Client Support Executive job at Deriv
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717 Days Ago
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Vacancy title:
Client Support Executive

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Deriv

Deadline of this Job:
12 December 2022  

Duty Station:
Within Rwanda , Kigali , East Africa

Summary
Date Posted: Monday, December 05, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Client Support Executive
You’ll be part of the Customer Support team, where we are responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

As a Client Support Executive at Deriv, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.


Your challenges
• Respond to customer enquiries and concerns by live chat and email.
• Process applications and customer documentation according to relevant policies and regulations.
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
• File records and documents of customer interactions and customer satisfaction.

Requirements
• Willingness to work in rotating shifts (any 8 hours between 8 AM to 9 PM), weekends, and public holidays
• Excellent spoken and written English communication skills

What’s good to have
• University degree in communications, IT, or any related fields
• Practical experience in technical customer support
• Experience in the financial services or IT industry
• Proficiency in other languages

Benefits
• Market-based salary
• Annual performance bonus
• Casual dress code
• Training sessions and webinars to help you advance your career

Work Hours: 8


Experience in Months: 60 

Level of Education: Bachelor Degree

Job application procedure
Interested and Qualified, Click Here To Apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Administrative jobs in Rwanda
Job Type: Full-time
Deadline of this Job: 12 December 2022
Duty Station: Rwanda
Posted: 05-12-2022
No of Jobs: 1
Start Publishing: 05-12-2022
Stop Publishing (Put date of 2030): 05-12-2056
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