Summary
Date Posted: Monday, October 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Assistant Front Office Manager (AFOM)
Inaugurated in 1973 as the premier grand hotel of the country and becoming a shelter to about 2,000 people who were saved by the hotel opening its doors in 1994 during the Genocide against the Tutsi; Hôtel des Mille Collines is surely the most famous hotel in Rwanda!
Located in the central business district, the hotel allows you to enjoy the breathtaking views over the hills of Kigali while indulging in culinary delights from casual to fine dining, international cuisine to local signature dishes!
The hotel has also for long been known to promote local artists as well as the Rwandan Culture and produce. This is evident through the display of local art around the hotel which not only beautifies it but generates income for the local artists as the art pieces are sold; A ‘Cultural Night’ is held every Friday, dedicated to give its guests a taste of the Rwandan culture through live performances of song and dance; and the hotel uses 90% of local produce!

We are hiring
Interested Candidates are invited for the following position which is vacant within Hotel des Mille Collines, Front Office Department:

Assistant Front Office Manager (AFOM)
The Assistant Front Office Manager will report directly to the Front Office Manager with the purpose of leading and managing all sections of Front Office Department in order to ensure the highest standards in service delivery and in accordance with the Hotel des Mille Collines policies and procedures.
The Assistant Front Office Manager Job responsibilities are the extension of the Front Office Manager’s responsibilities to ensure continuity and preservation of standards including the following functions:
• Direct daily front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures,standards and focus on guest’s satisfaction and needs.
• Participate in the development, implementation and review of the policies, procedures, practices and standards.
• Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
• Maximize Hotel revenue by controlling room inventory, group blocking, packages, upselling
.
Qualifications and key competence
• Strong computer skills, very good knowledge of Microsoft Office application, excellent Opera knowledge,
• Bachelor’s Degree in Hospitality, Tourism or Business Management
• A minimum 5 years’ experience in Front Office, preferably in 5 & 4* Hotel
• Excellent written and verbal communications - English, French and Kinyarwanda additional language is beneficial
• Team working skills, administrative and organizational skills, flexibly, confident, trustworthy and ability to work professionally, stress management, customer service orientation
• Ability to work independently, thrive under pressure in challenging circumstance and come up with proactive rational and professional solutions
• Ability to be resourceful and proactive when issues arise
• Multitasking and time management skills, with the ability to prioritize tasks
• Available to work shifts over weekends
• Ability to maintain strict confidentiality and ethical approach at all times.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Interested and Qualified, Click Here To Apply

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