Summary
Date Posted: Wednesday, March 30, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Academic Affairs Support Coordinator
Job Purpose
Carnegie Mellon University is seeking an Academic Affairs Support Coordinator to provide administrative support for academic programs and curriculum committees at its location in Rwanda, Carnegie Mellon University Africa (CMU-Africa). This role will work closely with the Director of Academics, faculty, and staff, to support the planning and scheduling of various important activities and processes, such as the course schedule, academic affairs calendars, and examination schedules, therefore an in-depth knowledge and understanding of the practices, policies, and procedures of Carnegie Mellon University will be required to be successful in this position.

About Carnegie Mellon University
Established out of a partnership between Carnegie Mellon University (CMU) and the Government of Rwanda, CMU-Africa is addressing the critical shortage of high-quality engineering talent required to accelerate the economic development and digital transformation of Africa—home to the fastest growing workforce in the world. CMU-Africa was established in 2011 and is the only U.S. research university offering its master’s degrees with full-time faculty, staff and operations in Africa. CMU’s presence in Rwanda provides a platform to engage in Africa’s most significant opportunities and challenges across the continent through world-class education and contextually relevant research.

Our vision is to educate and empower the next generation of African leaders and innovators by delivering a world-class educational experience. CMU-Africa’s mission is to produce creative and technically strong engineers, who have been trained in the African context, and prepared to make transformative impact in their communities and the world.
We are a fast-growing campus with about 230 enrolled students, aiming to grow to 400 in the next couple of years. Our size and exponential growth create a sense of camaraderie and excitement, with strong community ties and a compound sense of accomplishment in our team members, contributing towards mutually beneficial relationships between staff and students.

The Role
As CMU-Africa’s Academic Affairs Support Coordinator, you will regularly handle sensitive information and be required to maintain strict confidentiality and discretion. While specific responsibilities will vary, they will include, but will not be limited to, the following:

Responsibilities
• Serve as principal administrative contact and liaison with all internal and external constituents for academic affairs. Monitor and respond to the Academic Affairs email inbox and other correspondence from various sources.
• Maintain master academic affairs calendar. Manage information flow, deadlines, tracking, and reminders.
• Provide project management support for academic affairs projects
• Create and manage course schedules, including classroom assignments. Schedule midterm, project, and final examinations and invigilation. Coordinate course schedules and academic affairs with the Electrical and Computer Engineering (ECE) Department in Pittsburgh, and other Pittsburgh offices as needed.
• Manage the teaching assistant assignment process and other course support. Train and supervise student workers.
• Manage website update process related to academics. Manage the course description and course catalog update process. Assist with ensuring complete and registered syllabi. Assist with the new course proposal or course update process.
• Organize and provide logistical and administrative support for in-person and virtual academic seminars, guest lectures, conferences, speakers, programs, non-credit courses, and events.
• Maintain an electronic archive of academic program materials, reports, and records. Manage the collection, analysis and dissemination of surveys and other data collection activities to evaluate courses and academic programs. Ensure data quality.
• Manage library, laboratory, and instructional resources (e.g. books and lab supplies). Liaise on classroom technology, studio, main library resources, etc.
• Draft emails, correspondence, reports, letters of reference, minutes, newsletters, social media content, and other complex documents on academic programs and curriculum for signature and/or approval. Help create dashboards, graphs, and presentations.
• Contribute to cross-functional work teams, projects, and initiatives
• Accomplish related duties as assigned

Requirements
Education and Experience
• A Bachelor’s Degree in relevant field
• 1 – 3 years of experience in administration support roles essential
• Experience supporting Academic / University Administration functions a distinct advantage
• Fluency in spoken and written English and French a plus

Skills and Competencies
• Demonstrated ability and flexibility, in a high pressure, fast paced and complex environment, to manage multiple, time sensitive assignments with the capacity to independently prioritize work with strong attention to detail.
• Proven ability to accomplish projects and assignments with strict deadlines.
• Demonstrated skills with organizing files, correspondence and documents and ability to recommend and implement systems to enhance related procedure and policy
• Superior interpersonal skills and ability to interact with University leaders, faculty, staff, students, alumni, and other stakeholders with a highly professional demeanor and strong customer service skills.
• Exceptional written, oral and electronic communication skills.
• Ability to exercise sound judgment, excellent discretion and maintain confidentiality.
• Demonstrated computer skills and experience with Microsoft Office suite.
• Proven ability with other systems and technology to improve administrative efficiency.
• Ability to learn new computer skills and systems

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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